Returns

Please make sure that items you wish to return are objected to the following terms:

• You should fill in the RA form and sent it together.
  
  

• The products must not be used, worn, washed, altered or have suffered damage and the identification card together with all the existing designer’s labels must be attached to the product, together with all of the documents that accompanied them (e.g. Dispatch Order, Retail Sales Receipt, Bill of Lading, etc). All products that are sold by CAROUZOS are accompanied by a disposable identification card. The USER is obligated to try the products purchased without removing the card; alternatively the product will be considered to not be in the same condition as delivered and will not be accepted. The products must in every case be returned complete and unused in their original packaging. Where belts and packaging by the designer is provided, as well as authenticity cards, protective cases, leather labels, designer cases and jewellery boxes, these must also be returned, since they are considered to be a part of the product. The return may potentially not be accepted where the returned cases for the products have suffered damage.
  
  

• Single piece swimsuits and the lower section of a bikini must be tried-on over underwear, without the removal of the protective self-adhesive tape. For hygiene reasons, where this tape has been removed or where the items have been soiled (have become dirty), then their return will not be accepted and the products will be returned to the customer.
  
  

• Returns must be arranged within 15 days from the receipt date.
  
  

• Making a return is easy, using our free collection service. Please contact UPS to arrange the return. If you wish to use your own courier the cost is on you.
  

Shipping information

We deliver to all EU countries, flat fee 30 €.

Secure and intact delivery of products

When you purchase with our website, we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. You can track your shipment through the tracking system provided as well as contact our customer service via email.

UPS delivering time of the orders: 9am-5pm, Monday to Friday.

Taxes

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes will be included in the product price at the time of purchase. Custom clearance if necessary is at your own expense.